Return Policy

At Zverqa, we strive to ensure complete satisfaction with your purchases. Understanding that sometimes a product may not meet your expectations, we have established a customer-friendly return policy.

Return Period

  • Time Frame: You have 14 days from the date of receipt to return your items.

Eligible Items

  • Condition: Items must be in their original condition, unworn and unwashed.
  • Exclusions: Certain products like final sale items and intimate wear may not be eligible for return.

Return Process

  • Request: Initiate a return by contacting us at [email protected].
  • Approval: Once your return request is approved, you will receive instructions on how to proceed.
  • Shipping: Customers are responsible for the return shipping costs.

Refunds

  • Processing: Refunds are processed within a certain number of days after we receive the returned item.
  • Method: Refunds will be credited to the original method of payment.

Exchanges

  • We offer exchanges for items of the same value. Please contact our customer service for assistance.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us immediately for a resolution.

For further details or assistance with the return process, please email us at [email protected]. We are committed to making your shopping experience with us as pleasant as possible.

Note: This return policy is applicable to Zverqa and its operations within the women’s fashion sector.

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